Refund, Return & Shipping Policy

Effective Date: September 22, 2025
Last Updated: September 22, 2025

At ArielCalista.com, operated by Quantum Collective LLC, we value your satisfaction and strive to ensure that your orders are processed smoothly. This combined Refund, Return, and Shipping Policy sets out the terms for purchases made through our website www.arielcalista.com. By placing an order, you agree to the terms below.

Refund & Return Policy

General Policy

All sales are considered final unless otherwise stated. To be eligible for a return or refund, you must contact us at [email protected] within 30 days of delivery. Requests received after this period will undergo a review process and may not be eligible for return or refund. Products must be unused, in original condition, and returned in their original packaging.

Return shipping costs are the responsibility of the customer unless the product arrived defective, damaged, or incorrect due to our error.

Non-Returnable Items

Certain items cannot be returned for safety, compliance, or quality reasons:

  • Hemp-derived products and consumables (including oils, supplements, and edibles)

  • Personal care items (cosmetics, sprays, jewelry designed for skin contact)

  • Digital goods, e-books, or downloads

  • Custom or personalized products

  • Items marked “Final Sale” at checkout

Refunds

Once your return is received and inspected, you will be notified of approval or denial. Approved refunds will be credited to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are only available for defective, damaged, or incorrect items. To request an exchange, contact us with supporting photos at [email protected].

Defective or Damaged Products

You must notify us within 72 hours of delivery if your order arrives damaged or defective. Please include photos of the product and packaging. We will arrange a replacement or issue a refund at our discretion.

Hemp-Derived Products

Hemp-derived products sold on this Site are compliant with the 2018 U.S. Farm Bill, containing less than 0.3% delta-9 THC on a dry weight basis. These products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent disease. Due to their nature, all hemp product sales are final unless defective or shipped in error. Customers are responsible for ensuring hemp-derived products are legal in their jurisdiction before purchase.

Chargebacks and Disputes

Customers agree to contact us to resolve issues before initiating a chargeback. Fraudulent or abusive chargebacks will be disputed and may result in account termination.

Shipping Policy

Processing Times

Orders are typically processed within 24–48 hours (excluding weekends and holidays). Processing times may be extended during peak seasons or promotions.

Domestic Shipping

We ship within the United States using reputable carriers such as USPS, UPS, or FedEx. Standard delivery times typically range from 2–7 business days after processing, depending on location.

International Shipping

International orders are accepted only where legally permitted. Customs policies vary by country, and customers are responsible for all duties, taxes, and import regulations. We are not liable for packages held, delayed, or rejected by customs authorities.

Restricted Locations

We may decline or cancel orders for hemp-derived products where shipping is prohibited by law. It is the customer’s responsibility to confirm local legality before ordering.

Shipping Rates

Shipping costs are calculated at checkout based on weight, delivery location, and shipping method. Free shipping may be offered on qualifying orders as advertised.

Risk of Loss

Title and risk of loss transfer to the customer once the package is delivered to the carrier. We are not responsible for lost, stolen, or delayed packages once in transit. Customers should contact the carrier directly for delivery issues.

Order Tracking

Tracking numbers are provided when available. It is the customer’s responsibility to monitor shipment status and ensure someone is available to receive the package.

Changes to Policy

We may update this Policy periodically to reflect changes in law, carriers, or business practices. Updates will be posted on this page with an updated “Last Updated” date. Continued purchases after updates constitute acceptance of the revised Policy.

Contact Us

For questions regarding returns, refunds, or shipping, please contact us at:

Quantum Collective LLC
Attn: Customer Support
Email: [email protected]
Website: www.arielcalista.com